1. Stay safe
2. Stop the water if safe
3. Stay away from electrical hazards
4. Call Arvenco 24/7
5. Photograph the damage
6. Don't start demolition or cleanup until you've spoken with us

STEP 1 — MAKE SURE EVERYONE IS SAFE

If there is standing water near electrical outlets, appliances, electrical panels, or wiring:

• DO NOT enter the water or touch electrical equipment.

• Keep children and pets away from the affected area.

• If you smell gas, see sparks, smoke, or believe there is an immediate danger, leave the property and call 911 or the appropriate emergency service.

STEP 2 — STOP THE SOURCE OF WATER

If it is safe, stop the water source, Depending on the situation, this may mean:

• Shut off the main water supply.

• Turn off the supply valve to a leaking toilet.

• Turn off the washing machine supply valves.

• Turn off the dishwasher supply.

• Contact a plumber if a pipe has burst.

• If the water is coming from outside, move away from the affected area and address the source when safe.

• Do not attempt a repair that could put you or your home at risk.

STEP 3 — CALL ARVENCO BEFORE YOU START CLEANING

• 24/7 EMERGENCY WATER MITIGATION

• Call us as soon as possible.

• While we're on the way, we'll help you determine what you can safely do and what you should NOT do.

• The sooner water damage is addressed, the more opportunity there may be to limit additional damage.

STEP 4 — IF IT IS SAFE, PROTECT YOUR BELONGINGS

If you can do so without walking through contaminated or electrically unsafe water:

• Move small valuables to a dry area.

• Move furniture away from wet areas when practical.

• Place aluminum foil or blocks under furniture legs if appropriate to prevent transfer of moisture.

• Remove items from the floor if they can be safely moved.

• Take photographs and videos of the affected areas before moving or throwing anything away, when possible.

• Don't put yourself in danger to save property.

STEP 5 — DON'T MAKE THESE COMMON MISTAKES

❌ Don't use electrical appliances in standing water.

❌ Don't use a regular household vacuum to pick up standing water.

❌ Don't start removing drywall, flooring, or insulation before the affected area has been evaluated.

❌ Don't turn on fans if the water may be contaminated.

❌ Don't throw away damaged materials or belongings before documenting the damage, unless necessary for safety.

❌ Don't assume that because the surface looks dry, the problem is gone.

Water can remain hidden behind walls, under flooring, inside cabinets, and in other building materials.

STEP 6 — DOCUMENT THE DAMAGE

Before cleanup begins, take photos and videos of:

• Where the water came from

• Standing water

• Walls and ceilings

• Flooring

• Cabinets

• Furniture

• Appliances

• Visible damage

If you have homeowners insurance, contact your insurance company and follow its instructions regarding documentation and claims.

• Keep receipts for emergency expenses and services.

STEP 7 — WHAT ARVENCO WILL DO

When our team arrives, we'll begin by assessing the situation and helping determine the appropriate next steps.

Depending on the loss, this may include:

1. Identify the source and affected areas

2. Assess visible and potential hidden moisture

3. Document the condition of the property

4. Remove standing water when appropriate

5. Set up professional drying equipment

6. Monitor moisture and drying progress

7. Help identify materials that may require further restoration

OUR GOAL IS SIMPLE:

1. STOP THE DAMAGE. 

2. START THE DRYING. 

3. PROTECT YOUR HOME.